CUSTOMER & OPERATIONS SOLUTIONS

Call centre solution

One platform for call centre, back-office and operation teams: reach guests by registered member ID, integrating seamlessly with third-party systems and CRM.

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One platform, connecting guests and operations.

Inbound calls are allocated to agents by ACD policy with full campaign info on screen, while customer details are fetched live through the API by member ID — every call arrives with context.

Four ways to reach guests, one member ID

All-in-one

Inbound, outbound and follow-ups on one platform, integrating seamlessly with third-party systems and CRM.

ACD call routing

Calls are allocated to agents automatically, with full campaign information shown during the call.

Back-office portal

Back-office staff contact guests through a streamlined web portal by dialing member IDs over extensions or softphones.

Mobile app

Designated staff reach guests by member ID from a mobile app; in Phase 2, guests on the company app can make VoIP callbacks.

At a glance

Core system LinkUCS UCC System (UCCS, active/standby)

Call centre IVRS · ACD

Telephony Avaya Session Manager (SIP) · PSTN (E1)

Customer data Customer DB via API, keyed by member ID

Endpoints Web portal · softphone · mobile app · duty phone

Ready to connect with your guests?

Talk to our product team for a demo and a tailored proposal.

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